Natasha Harvey

I’ve been thinking a lot about listening recently, even more than usual. And how often we just assume we’re “good listeners” simply because we’re paying attention.

Most workplace conflict doesn’t begin with an argument or a formal complaint. More often, it starts in quieter, more subtle ways – a comment that lands awkwardly, feedback that feels sharper than it was meant to, or a conversation where two people walk away with very different interpretations of what just happened.

As a big fan of the Chelsea Women’s team, my son Benji and I have had the incredible opportunity on several occasions to visit Stamford Bridge and see them play.