top of page

Privacy Policy

1. Who we are

Roar & Rapport is a trading name of Embrace Your Change Ltd. We provide coaching, leadership development, training, facilitation, communication consultancy, and related professional development services. When we say "we", "us", or "our", we mean Embrace Your Change Ltd.

Embrace Your Change Ltd is registered at:
50 Brunswick Gardens, London, England
Company number: 12654346

​

2. What this policy covers

This policy explains:

  • what personal data we collect

  • why we collect it

  • what we do with it

  • how long we keep it

  • what rights you have

It applies to:

  • the Roar & Rapport website

  • our newsletters and email communications

  • our coaching, training, workshops, and consultancy services

  • any other interactions you have with us

 

3. What personal data we may collect

Information you give us directly:

  • your name and email address (for example, when you get in touch via the website)

  • your job title, organisation, and contact details (when you book coaching, training, or consultancy with us)

  • invoicing details (your name, organisation, and address)

Information we collect automatically:

  • website usage data via cookies (see section 12)

Information we may receive from third parties:

  • professional introductions from individuals or organisations

  • event organisers

  • social or professional networking sites such as LinkedIn, where you have made your details publicly available

 

4. Why we process your data and our lawful basis

Under UK GDPR, we must have a lawful basis for processing your personal data. Here is how we use it:

Purpose: Sending you updates

Lawful basis: Consent (Article 6(1)(a))
You can withdraw consent at any time by contacting us.

Purpose: Delivering coaching, training, or consultancy

Lawful basis: Contract (Article 6(1)(b))
We process your data to deliver the services you or your organisation have booked.

Purpose: Invoicing and financial records

Lawful basis: Contract (Article 6(1)(b)) and legal obligation (Article 6(1)(c))
We are required to keep financial records for 6 years.

Purpose: Responding to your enquiries

Lawful basis: Legitimate interests (Article 6(1)(f))
Our legitimate interest in replying to people who contact us.

Purpose: Improving our services and website

Lawful basis: Legitimate interests (Article 6(1)(f))
We analyse usage so we can understand what people find useful and improve our content and services.

Purpose: Sharing information about similar services with existing clients

Lawful basis: Legitimate interests (soft opt‑in under PECR)
This applies only if we have an existing client relationship.

 

5. Who we share your data with

We do not sell your personal data.

We may share your data with trusted service providers who process data on our behalf, such as:

  • Email platforms (e.g. Microsoft 365)

  • Website hosting providers (Wix)

  • Cloud storage providers (e.g. Microsoft 365, iCloud)

  • Online meeting tools (e.g. Zoom, Microsoft Teams)

  • Invoicing and accounting tools (e.g. QuickBooks)

These providers only process your data following our instructions, and we have appropriate data‑processing agreements in place.

 

6. How long we keep your data

We only keep your personal data for as long as necessary. For example:

  • Client/booking data: kept for 6 years after the engagement ends (legal requirement).

  • Email correspondence: retained for up to 3 years, unless needed longer for legitimate reasons.

  • Coaching notes: explained and agreed with coaching clients individually.

 

7. How we protect your data

We use appropriate technical and organisational measures, including:

  • secure cloud-based systems

  • password protection and access controls

  • reasonable security measures across all systems and suppliers

 

8. Your rights

Under UK GDPR, you have the right to:

  • access your data

  • correct inaccurate or incomplete data

  • erase your data in certain circumstances

  • restrict processing

  • object to processing based on legitimate interests or direct marketing

  • data portability

  • not be subject to automated decision‑making (we do not use automated decision-making)

You can exercise any of these rights by contacting us (see Section 11).

We respond to all requests within one month.

 

9. Your right to complain

If you're unhappy with how we handle your data, please contact us first so we can try to resolve it.

If you're still not satisfied, you can complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

10. How to contact us

You can contact us about anything in this policy:

Email: Hello@roarandrapport.com
Post: Embrace Your Change Ltd, 50 Brunswick Gardens, London, England

 

11. Cookies

Our website uses cookies and similar technologies.
You can manage your preferences through our cookie banner.

 

12. Links to other websites

Our website may contain links to other sites.
This privacy policy only applies to Roar & Rapport / Embrace Your Change Ltd.
When you follow a link to another website, you should read their privacy policy.

 

14. Changes to this policy

We keep this policy under regular review. If we make significant changes, we will update the date below or notify you where appropriate.

​

This policy was last updated on [May 11th 2026].

bottom of page